Three ways in, one answer

Megapari Casino Contact: Get a Human, Fast

Reach our team by live chat, e-mail or phone any hour of the day, every day, in English and four more languages.

Contact Support Now Players must be 18 or over. Promotional conditions apply — see site for full details.
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Pick Your Channel

Choose the Way You Want to Reach Us

Instant Answers by Chat

Chat suits a locked bonus or a payment stuck mid-flow; a live agent typically answers within two minutes, day or night, and can pull up your account while you wait.

Start Chat

Megapari Casino by E-mail

Write to [email protected] for anything you want in writing, such as statements or detailed explanations; replies usually arrive within six hours and keep your history on record.

Write to Us

Need to Talk It Through?

Call +61 2 8350 5532 in AEST when speaking beats typing, for example a withdrawal you need walked through; a person typically picks up within five minutes of your call.

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Megapari Casino Down Under

Read This Before You Call from Australia

Reaching Us

Australian phone: +61 2 8350 5532; Support time zone: AEST; Languages: English, German, French, Spanish, Portuguese; Support e-mail: [email protected]

Supervision

Regulator: Curaçao eGaming, 8048/JAZ2019-013

Getting Help

Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Megapari Casino Support Prep

You Are Mid-Problem, So Let Us Move Fast

Your Support Checklist
Bring these five things and you will not be asked to come back later.; Your registered email address; A clear photo of your ID; Proof of address document; Your payment method details; A short note of the issue
Six Departments

Get Your Message to the Desk That Acts

Your Account

General support: [email protected]; Document verification: [email protected]

Money Matters

Deposits and withdrawals: [email protected]

Other Enquiries

Complaints: [email protected]; Privacy and data: [email protected]; Business and partnerships: [email protected]

Escalation Path

From Unresolved to Reviewed: Four Calm Steps

Here is the fair path from a first reply to a final review, in four clear steps.

  1. 1

    Stating the Problem Once

    Start by telling support what went wrong: a missing withdrawal, a locked bonus or a game error. Explain it once, plainly, and the team logs the case for you.

  2. 2

    Holding a Reference Number

    Support then gives you a reference number and a written answer. Keep that number safe, because every later step runs faster when a manager can find it in seconds.

  3. 3

    Beyond the First Reply

    Unhappy with the outcome? Reply to the same thread and ask a manager to look again. Megapari N.V. reviews the whole exchange, then answers in writing with its final position.

  4. 4

    The Licence Behind the Case

    Should that review still leave you unsatisfied, you may raise the matter with Curaçao eGaming, the licence holder's regulator, quoting licence 8048/JAZ2019-013 and your reference number.

Open the Lobby
Seven Common Questions

Settle It Before You Write

Do I need to wait for Monday to reach anyone?
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Yes. Chat and the phone line sit open at any hour, weekend or public holiday included, and the inbox is read the same way. Times shown on this page are Sydney time, so nothing shifts when daylight saving starts or ends.
What if I have lost my password and cannot log in?
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A registered e-mail address and your full name are plenty to start. Nobody will ever ask for your password, and any message requesting one is not from us. Keep your card or wallet details out of the first reply.
Can I speed up the look at my documents?
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Papers sent for checks are usually cleared within seventeen hours. Identity, address and payment proof travel together, so send all three in one go rather than one at a time. Clearer images genuinely shorten the wait.
What happens when I ask you to shut my account?
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Say the word through chat or e-mail and the account is shut, with any balance handled under the usual terms. A closure note then reaches your registered inbox. Taking a break instead stays open to you at any point.
What happens when I write in a language you do not list?
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Conversations run in English, German, French, Spanish and Portuguese, and the phone line works the same way. If your question lands in a language nobody here speaks, expect a slower written reply. Plain English always gets through.
What happens when I want my records handed over?
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Ask the privacy inbox and you will be told what is held about you, with a copy sent once your identity is confirmed. Erasure requests are honoured where the law allows, though records tied to money matters may need keeping. Either way you hear back.
Why should I ask again before going further?
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Reply to the same thread and ask for a second look, since a fresh pair of eyes often finds the answer. Escalation sits with Megapari N.V., and the licence held with Curaçao eGaming lets you take an unresolved matter there afterwards.
Checking Who Is Online

You Want to Know When Someone Replies

Live Chat

Chat Hours: around the clock; Chat First Reply: about 2 minutes; All Hours Shown In: AEST

E-mail

Support E-mail: [email protected]; E-mail Reply: within 6 hours

Phone

Phone Number: +61 2 8350 5532; Phone Wait: about 5 minutes

Checking the Business Behind the Brand

Meet the Operator Running This Site

This block is useful the moment you want to know which company stands behind the brand.

The Company
Legal Name: Megapari N.V.; Company Number: 447071 (Curaçao); Registered Address: Abraham de Veerstraat 9, Willemstad, Curaçao
The License
Regulator: Curaçao eGaming; License Number: 8048/JAZ2019-013
Written Contact
Support E-mail: [email protected]