Reach our team by live chat, e-mail or phone any hour of the day, every day, in English and four more languages.
Chat suits a locked bonus or a payment stuck mid-flow; a live agent typically answers within two minutes, day or night, and can pull up your account while you wait.
Start ChatWrite to [email protected] for anything you want in writing, such as statements or detailed explanations; replies usually arrive within six hours and keep your history on record.
Write to UsCall +61 2 8350 5532 in AEST when speaking beats typing, for example a withdrawal you need walked through; a person typically picks up within five minutes of your call.
Call NowAustralian phone: +61 2 8350 5532; Support time zone: AEST; Languages: English, German, French, Spanish, Portuguese; Support e-mail: [email protected]
Regulator: Curaçao eGaming, 8048/JAZ2019-013
Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
General support: [email protected]; Document verification: [email protected]
Deposits and withdrawals: [email protected]
Complaints: [email protected]; Privacy and data: [email protected]; Business and partnerships: [email protected]
Here is the fair path from a first reply to a final review, in four clear steps.
Start by telling support what went wrong: a missing withdrawal, a locked bonus or a game error. Explain it once, plainly, and the team logs the case for you.
Support then gives you a reference number and a written answer. Keep that number safe, because every later step runs faster when a manager can find it in seconds.
Unhappy with the outcome? Reply to the same thread and ask a manager to look again. Megapari N.V. reviews the whole exchange, then answers in writing with its final position.
Should that review still leave you unsatisfied, you may raise the matter with Curaçao eGaming, the licence holder's regulator, quoting licence 8048/JAZ2019-013 and your reference number.
Chat Hours: around the clock; Chat First Reply: about 2 minutes; All Hours Shown In: AEST
Support E-mail: [email protected]; E-mail Reply: within 6 hours
Phone Number: +61 2 8350 5532; Phone Wait: about 5 minutes
This block is useful the moment you want to know which company stands behind the brand.